Returns

Returns 

We sincerely hope that you enjoy your purchase; however, if you would like to return your merchandise, we will gladly help you with the process. Please review the guidelines below prior to your return to ensure that your merchandise is eligible for a return/refund. 

Return Guidelines

  • Merchandise must be returned within 30 days of the date that it was received
  • Merchandise returned must be in new/unused condition 
  • We are unable to accept returns on washed, worn, and/or abused items
  • Shipping cost & shipping sales tax incurred for returns are non refundable and within the Customer’s responsibility
  • Orders placed with PayPal will have separate credits from orders using credit cards

Collective Coins

We're confident you'll be satisfied with your purchase, but if you are not, you may return it within 30 days from us mailing the product. To qualify for a refund, just make sure the product is returned complete and in sellable condition.

The refund amount will include the full purchase price and any collected taxes. Shipping and Handling charges are non-refundable. All returns must be shipped with a reputable shipper and be properly packaged and fully insured.
 
There is no charge for returning damaged or defective products. Please note seals, cases and certificates of authenticity contribute to the value of the product and must remain complete, intact and unbroken for you to qualify for a refund.

 

Mailing Returns to One Live Media

Please contact our Customer Serivice team for more info: support@onelivemedia.com