Terms and Conditions
For enquiries regarding merchandise sales please read through our FAQs here.
TERMS OF SERVICE :
To agree to these terms, click "Agree". If you do not agree to these terms, do not click "Agree", and do not use the service.
Payment shall become due upon placement of the order except in the case of mail order. Payment for orders placed by fax or mail shall be included with the printed order form. No goods shall be supplied without payment.
Goods shall be delivered by a carrier of The Company's choosing. Carriage will be at cost to the Customer and forms part of the invoice. We aim to dispatch goods within 5 working days.
Please wait 31 days to report to Sandbag Limited. any outstanding orders.
PRE ORDERS :
Any product purchased marked as a 'pre order' will be available for dispatch and distribution at a later date, this date will be written within the product description however will be subject to change. Your credit/debit card will be charged at the point of purchase.
Claims arising from damage delay or partial loss of the goods in transit must be made in writing to The Company within seven working days of delivery. The Company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by The Company promptly return any of the goods subject of any claim and any packing materials securely packaged and return them to The Company for examination.
a) If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, The Company shall at it's option, replace them with similar goods, or allow the Customer credit for their invoice value.
b) If the Customer establishes that any of the goods are defective The Company shall, at it's option replace them with similar goods or allow the Customer credit for their invoice value.
c) In no circumstances shall the liability of The Company to the Customer under this condition exceed the invoice value of the goods.
TAXES AND DUTIES :
Customers must be aware that they may be liable to pay Import Taxes and Duties if value of goods ordered are of a value over their national import thresholds.
Goods that are faulty or do not fit must be returned to Sandbag Limited, P.O.Box No. 2656, Reading, RG1 8XR UK within 14 working days of the item being received by the customer.
If you want to return an item for exchange or refund at no fault of Sandbag - Please return to the address above confirming why. As no fault lies with Sandbag, shipping charges to re-send the exchange will be approximately £2.00 (dependant on location & weight of product)
REFUND POLICY :
You can cancel your order within 30 days of receiving it by completing our online cancellation form. Once you have cancelled the order, you must send the parcel back to us within 14 days. Once we get it, you will be refunded the price of the item(s) within 14 days. You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.
It is your responsibility to ensure safe return of the item(s) to us. If you return a high-value item, we recommend you use a recorded delivery service. We will refund the same means of payment as you used to make your purchase.
The Company reserve the right to alter specifications to those stated in the catalogue including slight differences in colour, shade and size.
The Customer's statutory rights will not be affected.
MAILING LIST :
By registering with the shop, Sandbag may use your e-mail address to send you appropriate news, updates, ticket info etc.
DIGITAL CONTENT SYSTEM REQUIRMENTS :
Use of downloadable music content Services will require a device such as a computer with a music playback programme installed, Internet access (fees may apply), and certain software (fees may apply), and may involve obtaining updates or upgrades from time to time. High speed Internet access is strongly recommended.
DIGITAL CONTENT USAGE RULES :
a. Your use of the Products is conditional upon your prior acceptance of the terms of this Agreement.
b. Products may be downloaded once per transaction/order
c. Your license of Products as authorized hereunder permits you to use the Products only for personal, non-commercial use, and not for redistribution, transfer, assignment or sublicensee, to the extent permitted by law.
For details of your rights and restrictions on your rights to use the Products, see:
www.mcps-prs-alliance.co.uk or http://www.mcps-prs-alliance.co.uk/about_us/aboutcopyright/Pages/aboutmusiccopyright.aspx.
d. You shall be permitted to export, burn (if applicable) or copy (if applicable) Products solely for personal, noncommercial use.
DIGITAL CONTENT CANCELLATION RIGHTS :
a. You have the right to withdraw from your purchase without penalty and without giving any reason until delivery of the Products has started.
b. Sandbag LTD reserve the right to not refund or cancel a digital content order once delivery of the product has begun. The download service commences immediately when you begin to download your product and you will not have the right to withdraw or cancel your order after this point.
In these conditions the following terms shall have the following meaning "The Company" means Sandbag Ltd. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer.
This policy covers how Sandbag treats personal information that they collect on this and other web sites, including information related to your past use of the site such as previous order details.
Personal information is personally identifiable information about you such as your name, address, email address, phone number and so on, that is not normally publically available.
Information Collection and Use
Sandbag collects personal information when you register with Sandbag and when you use Sandbag's site.
When you register we ask for information such as your name, email address, birth date, gender, zip code. Once you register with Sandbag and sign in to our services, you are not anonymous to us.
Sandbag collects information about your transactions with us.
Sandbag automatically receives and records information on our server logs from your browser, including your IP address, Sandbag cookie information, and the page you request.
Sandbag uses information for the following general purposes: to fulfil your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for our Management team and or our Web team.
Information Sharing and Disclosure
Sandbag does not rent, sell, or share personal information about you with other people or companies except to provide products or services you've requested from our site(s), when we have your permission, or under the following circumstances:
We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims
Your Ability to Edit and Delete Your Account Information and Preferences
You can edit your Sandbag account Information, including your address and contact details at any time. You cannot directly change the name, address, contact details and other details of existing orders, but can contact Sandbag to change order details if you need to.
We reserve the right to send you certain communications relating to the Sandbag Store such as relevant service announcements and administrative messages, that are considered part of your Sandbag account, without offering you the opportunity to opt-out of receiving them. You can remove your Sandbag Account which will stop you being sent these messages. Please note that if you place an order with the site, that Sandbag will keep a permanent record of your details as entered at the time of the order.
Confidentiality and Security
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
We have physical, electronic, and procedural safeguards to protect personal information about you. We also comply fully with the UK Data Protection Act.
Sandbag may update this policy at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Sandbag account or by placing a prominent notice on our site. If Sandbag choose to send an email, you will be sent the email even if you are unsubscribed from receiving general emails from us.
Questions and Suggestions
If you have questions or suggestions on how Sandbag may improve, please contact: